Guest Relations Supervisor / Hospitality operations / Software builder

Open to work

Prince Chakusa

From the front desk to leading the team, I have run 350+ holiday homes in Dubai, and I build the software that keeps them running. Every tower behind me stands for one of them.

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350+Units I was responsible for

12People in my largest team

+25%Guest review scores at Daniels

Drag to turn the city · Hover a tower · Scroll to fly in

About me

Hospitality at heart. Builder by habit.

I am Prince Chakusa, from Zimbabwe and based in Abu Dhabi.

I have worked in UAE holiday homes since 2023. I started at the front desk, checking guests in, and I have moved up to lead teams, run a portfolio of more than 350 units, and supervise guest relations.

I also build software. PaMarket, my marketplace for Zimbabwe, is live on the web, the App Store and Google Play.

I have completed a degree in computer science, and I am now studying business administration.

Based in Abu Dhabi, UAE
From Zimbabwe
Open to roles in the UAE, the GCC and remote

Profile at a glance

Prince Chakusa in brief

Prince Chakusa is a Guest Relations Supervisor at The Authors Holiday Homes in Abu Dhabi, UAE. Since 2023 he has worked across four UAE holiday home companies, from front desk guest relations to leading a team of 12 and directing day-to-day operations for more than 350 short-term rental units, including DTCM compliance, standard operating procedures and vendor SLAs. He also develops software: he designed and built PaMarket, a live marketplace for Zimbabwe on the web, iOS and Android. He holds an Associate of Science in Computer Science and is studying for a Bachelor of Business Administration and an AML-CFT certificate.

Who is Prince Chakusa?

Prince Chakusa is a Guest Relations Supervisor at The Authors Holiday Homes in Abu Dhabi, UAE. He works in hospitality and property operations, and he also develops software, including the PaMarket marketplace.

What does Prince Chakusa do?

He supervises the guest relations team at The Authors Holiday Homes: he makes sure every guest is looked after from arrival to departure, handles escalated guest issues, coaches the team, and has improved the company's operating systems and team management.

See his work history →

Where is Prince Chakusa based?

He is based in Abu Dhabi, United Arab Emirates. He is originally from Zimbabwe.

What is Prince Chakusa's professional background?

He started in 2023 as a Guest Relations Officer at Daniels Holiday Homes in Dubai, joined Stonetree Vacation Homes as a Customer Care Agent and was promoted to Team Leader of Property Operations, led guest experience at Luxury Homevy Vacation Homes, and became Guest Relations Supervisor at The Authors Holiday Homes in April 2026.

What experience does Prince Chakusa have in hospitality operations?

At Stonetree he directed day-to-day operations for more than 350 short-term rental units, including DTCM compliance, standard operating procedures, vendor SLAs and performance reporting; standardising procedures cut annual operating costs by 15%. At Luxury Homevy he led guest experience for a 40-property portfolio, and at Daniels Holiday Homes he raised guest review scores by 25%.

What leadership experience does Prince Chakusa have?

He led a team of 12 across concierge, maintenance and housekeeping at Stonetree, a team of 5 at Luxury Homevy, and now supervises the guest relations team at The Authors Holiday Homes. At Daniels Holiday Homes he mentored new staff, cutting onboarding time by 20%.

What technology projects has Prince Chakusa built?

PaMarket, a live marketplace and jobs board for Zimbabwe; FixHub, a maintenance ticketing tool for property managers; and this interactive portfolio, built with Next.js, TypeScript and Three.js.

See his projects →

What is PaMarket?

PaMarket is an online marketplace and jobs board for Zimbabwe, live on the web, the App Store and Google Play. People use it to buy and sell across all 10 provinces, find work, buy or rent cars and discover verified businesses. Prince designed it and developed the apps (React Native and Expo), the website and the Supabase and PostgreSQL backend.

What education does Prince Chakusa have?

An Associate of Science in Computer Science from the University of the People (completed 2026), a Diploma in Business Management from Lyceum College, and CompTIA A+ Core 1. He is studying for a Bachelor of Business Administration.

See his education →

What AML-CFT development does Prince Chakusa have?

He is studying for an AML-CFT (anti-money laundering and countering the financing of terrorism) certificate, which is in progress. It builds on his compliance experience in property operations, such as DTCM compliance, regulatory documentation, SOPs and operational controls. He has not held an AML role.

About his AML-CFT studies →

Is Prince Chakusa open to new opportunities?

Yes. He is open to guest relations, guest experience, hospitality and property operations roles, and roles that bring operations and technology together, in the UAE, the GCC and remote.

Contact him →

What drives me

Why I do this work

Great stays

A guest who leaves happy is the whole point of the job. I still measure my work by that.

Fixing problems at the source

When the same problem keeps coming back, I would rather build the fix than keep working around it.

Growing people

I enjoy coaching a team until it delivers the same standard every day.

Building for home

PaMarket started because people in Zimbabwe needed a safer, simpler way to buy, sell and find work.

My strengths

What I bring to a team

Guest experience

From check-in to review, I know what makes a stay great.

Leadership

I have led teams of up to 12 people across concierge, maintenance and housekeeping.

Operations

DTCM compliance, SOPs, vendor SLAs and reporting across 350+ units.

Technology

I build software and solve technical problems myself.

Learning fast

Promoted within a year, and always studying something new.

Explore

Need an operator who can improve the system too?

I am open to guest experience, property operations and team leadership roles across the UAE, the GCC and remotely.

Email me about a role View my CV LinkedIn ↗

Hi, I'm Prince Chakusa.