Education
Every qualification I have taken connects to the work I do. For each one, you can see the roles where I use it and how it helped me level up.
The film
Narrated, with captions. Finished qualifications are complete buildings; the ones I am studying now are still under construction.
Qualifications
University of the People
Completed 2026Programming, systems and software development.
It turned me from someone who uses systems into someone who builds them. It is how I built PaMarket and FixHub, and why I pick up tools like Hostaway quickly.
Lyceum College, South Africa
CompletedPlanning, organising people and running operations.
It gave me the structure to plan and lead. I used it when I led a team of 12 across 350+ units at Stonetree, and I use it now as a supervisor.
CompTIA
CompletedIT support: hardware, software, networks and troubleshooting.
I can fix technical problems myself instead of waiting for help, from the digital concierge tools at the front desk to the systems my team uses every day.
Leadership, finance, strategy and management.
It is building the leadership and decision-making that I use as a supervisor today, and it prepares me for management roles.
Anti-money laundering and countering the financing of terrorism: professional development, currently in progress.
It builds on the DTCM compliance work that I did at Stonetree, and it strengthens the checks I bring to every operation.
Professional development
Anti-money laundering (AML) and countering the financing of terrorism (CFT): customer due diligence, recognising suspicious activity, record keeping and reporting obligations.
I am studying for an AML-CFT certificate to build on the compliance side of my operations work: regulatory documentation, operational controls, SOPs, monitoring against agreed standards, and an eye for risk.
The certificate is still in progress. It is professional development alongside my hospitality career; I have not held an AML role.